Ricoh Error Code Reference
What common service codes mean, and when to call for on-site help in San Diego County.
Troubleshooting
Before You Reset Anything
Each page explains the code in plain language and lists safe end-user checks drawn from Ricoh support guidance. They are not technician repair manuals. Do not enter service mode. If the machine is still down after the safe steps, request service.
General troubleshooting checklist· Ricoh copiers· IM C series models
Scanner
Toner
Image Quality
Paper Path
Environment
Fusing
- SC497A temperature sensor reading is out of range.
- SC542The fusing unit did not reach or hold the temperature needed to bond toner to paper.
- SC543The machine detected an abnormal high temperature reading in the fusing system and shut down as a safety stop.
- SC544A hard high-temperature or fuser-control fault was detected.
- SC545The machine believes a fuser heater stayed on or heat rose in an unsafe way.
- SC554A fusing temperature sensor reported a high-temperature condition at the end of the monitored zone.
- SC559The machine recorded repeated jams in the fusing area and shut down as a safety lock.
Power
Controller
- SC670The print engine and controller did not complete their normal startup handshake.
- SC672The controller board reported a communication or startup fault.
- SC688The main board reported an internal error.
- SC899The controller hit a software performance fault while handling job data.
- SC997An application or software module on the controller failed to start cleanly.
Finisher
Accessory
Network
Machine Down in San Diego County?
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