Ricoh SC672 Error Code
The controller board reported a communication or startup fault. Sometimes a bad USB accessory or cable is enough to trip it.
Controller
What This Means in Plain Terms
The controller board reported a communication or startup fault. Sometimes a bad USB accessory or cable is enough to trip it.
Ricoh has documented cases where a failing USB cable connected to the machine caused SC672, cleared after removing the cable and updating firmware.
Safe things you can try
- Turn the machine off.
- Unplug any USB cables or USB devices attached to the copier, especially temporary or unknown cables.
- Leave the machine off for about a minute, then turn it on with those USB devices still disconnected.
- If the machine recovers, reconnect only known-good USB devices one at a time.
Do not do these
- Do not keep using a frayed or unknown USB cable on the copier.
- Do not flash firmware yourself unless Ricoh or your service provider walks you through it.
Never enter service mode or clear safety codes yourself. Those steps can damage the machine or leave a safety lock uncleared.
When to call for service
If SC672 returns with no USB accessories attached, schedule service for the controller.
Reference: Ricoh GSD Knowledge Base Answer 284685. Guidance summarized for San Diego County offices; model details can vary.
All error codes· Troubleshooting checklist· IM C series models
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